Appointments

If you have travelled from China or have been in contact with someone confirmed as having Coronavirus in the last two weeks, you may be at risk of Coronavirus. Please do NOT leave the house. Instead, ring 111 if:

  • You have been in China in the last 14 days and develop cough, fever or shortness of breath; or
  • You have been in Wuhan or Hubei Province in the last 14 days or have been in contact with someone confirmed as having Coronavirus, even if you feel well.

How Do I Make an Appointment?

To make an appointment please visit our consulting room. 

If you feel your appointment is urgent, and are happy to see any clinician, then we will see you that day. However, if you wish to see a specific GP for a routine appointment, then you may have to wait longer for an appointment.

If you wish to make an appointment in advance we offer appointments up to 28 days in the future.

If you cannot keep your appointment please let us know as soon as possible so that we can offer the appointment to another patient. We have a significant problem with “non-attenders” blocking patient access. Don’t forget you can use our “text to cancel” service. For more information on registering for text message reminders, please see the relevant section in our practice information. 

Please be aware that if you arrive late for your appointment you may be asked to rebook. This is to ensure we are doing our best to ensure that the surgeries run on time. If you contact us to let us know you are going to be late we will always endeavour to accommodate the change but sadly there are no guarantees.

Each person to be seen will require a separate appointment. If you have more than one problem to discuss, you may need to make another appointment.

Appointments can be made in advance by special arrangement for those with a disability who rely on a carer to get to the surgery. Please make this clear if it is the case.

Evening and Weekend Appointments through St Helens CCG Extended Access

Please see our page on Evening and Weekend Appointments for more information or see the St Helens CCG site directly – www.sthelensccg.nhs.uk

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

You can now cancel your appointment by text message and by Patient Access.

If you have registered your mobile number with us you will receive a text reminder about your appointment.  If you no longer need it then you simply reply CANCEL to the number provided and this will automatically cancel your appointment from the system.